Part-Time Customer Hero Representative

Submitted by SpotHero on Fri, 02/17/2017 - 9:06am

Are you ready to jump into an "all hands on deck" environment? Do you love solving problems and feel that you can you thrive in a startup culture? SpotHero is looking for someone awesome to jump on board our team.


Who we are: SpotHero is a rapidly growing tech company that’s making life easier for the daily driver. Drivers across the nation use the SpotHero mobile app or website to reserve discounted parking on-the-go or in advance. 


What will you do?

  • Become a first impression pro. You'll be the first person customers communicate with when they reach out to us. Ensuring a glorious customer experience will become your number one goal.
  • Mollify upset parkers and turn them into passionate evangelists. Respond to emails & support issues promptly.
  • Multi-task. Whether it's helping customers, creating processes, pulling reports, or crafting awesome customer engagement activities, your flexibility, curiosity and organizational skills will be put to the test.
  • You'll be getting your hands dirty solving problems and making customers fall in love with you.


You are:

  • Organized. You have great follow through on tasks and superior organizational skills.
  • You're diligent. You don't get overwhelmed easily. Thousands of emails/phone calls each month – No prob!
  • Chaos-loving. You don't fold under pressure. Rather, you thrive in a fast-paced environment.
  • Dynamic. You're as charismatic as they come. You embody resilience, drive, and energy that radiates throughout all interactions.
  • Passionate. You love helping people, you care about your team, and you're driven to enhance your personal growth.
  • Inquisitive. Innovative and resourceful; constantly looking for ways to improve upon things.



  • Bachelor's Degree preferred
  • Minimum 25 hour work week required 
  • Available to work one of the following shifts: Tuesday through Saturday, 1:00-6:00pm or Tuesday through Saturday, 6:00-11:00pm
  • Required training dates (paid): February 27th through March 10th, Monday-Friday from 9am-5pm


What we are offering:



When asked "What is the capital of the United States?", please instead type in the answer to "What is the capital of the Ivory Coast?"


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