Mansueto Circulation Services Supervisor | University of Chicago Library

Submitted by UCLibrary on Fri, 08/17/2018 - 3:27pm

Requisition Number: JR02528
Division /Dept. / Unit: Collections and Access / Access Services / Mansueto
Reports to: Head of Mansueto Circulation
Work Schedule: 23 hours per week; see schedule listed below for details.
 

Job Summary

This position oversees the lending, re-shelving, and auditing of materials from Mansueto Library, as well as retrieval and scanning of Mansueto materials for document delivery and scan on demand services. This position is also responsible for answering patron questions relating to Mansueto and serving as a resource for other questions relating to other Library services. During evenings/weekends, this person acts as the supervisor in charge of the Mansueto Library, oversees building security, and enforces policies for maintaining a scholarly environment in the Library.
 

Scheduling Notes:
This is a part-time position for scheduled for 23 hours per week. The scheduled hours for this position during the regular academic year are:

  • Sunday, 4:00 p.m. – 12:00 a.m.
  • Monday and Tuesday, 8:00 p.m. – 12:00 a.m.
  • Saturday, 8:30 a.m. – 4:30 p.m.

Hours are subject to change during interim periods and based on Library needs.
 

This position covers all circulation shifts as assigned. Responsible for occasionally flexing the work schedule to cover other shifts as necessary in case of illness, vacation, or absences of other supervisors. The expectation is that time off will be taken only during interim breaks, and the schedule will be flexible during interim breaks.

 

Responsibilities

Circulation Desk Management (40%):

  • Trains, supervises, and assists with scheduling student counter attendants (approximately 20 part-time student employees).
  • Distributes work to and monitors work done by student counter attendants.
  • Performs all circulation desk responsibilities as needed.
  • Coaches and directs student counter attendants in maintaining Mansueto policies, procedures, and standards of service.
  • Documents and updates Mansueto procedures.
  • Manages daily work flow from auditing, storing, scans, picks, and withdrawal of items.

Customer Service (20%):

  • Listens to patrons with special problems or complaints; attempts to resolve these problems as appropriate.
  • Interprets Library policies to patrons and refers patrons’ concerns to the Head of Mansueto Circulation when appropriate.
  • Troubleshoots Proven multi-functional devices.

Document Delivery (15%):

  • Oversees the retrieval and scanning of Mansueto materials for document delivery, scan on demand services, and assists with requests for interlibrary loan.

Building Security and Oversight (10%):

  • During evenings/weekends, acts as the supervisor in charge of the Mansueto Library, oversees building security, and acts as a resource person for other campus libraries.
  • Enforces policies for maintaining a scholarly environment in the Library.
  • Provides initial response to emergencies.
  • Assists patrons in contacting University Police when necessary.
  • Handles general inquires relating to building and security while on duty.

Automatic Storage Retrieval System (ASRS) (5%):

  • Provides initial troubleshooting of ASRS system problems and refers issues to Facilities staff when appropriate.
  • May perform basic daily checks of the cranes.

Performance Management (5%):

  • Works closely with the Head of Mansueto Circulation and other Mansueto Circulation Supervisors to ensure consistent services whenever Mansueto is open.
  • Assists in formally documenting and reviewing the performance of student counter attendants.

Other (5%):

  • Oversee auditing and withdrawal of items stored.
  • Other duties as assigned.
Requirements
Skills & Qualifications: 

Competencies:

  • Lead performance and flawless execution
  • Exhibit business acumen and organizational astuteness
  • Communicate effectively and with influence
  • Exhibit resilience and optimize resources
  • Ensure decision quality and accountability and drive results
  • Display emotional intelligence
  • Drive employee engagement
  • Effectively manage performance

Education:

  • Bachelor’s degree required

Experience:

  • A minimum of one (1) year of work experience in a library or equivalent environment required.
  • Significant customer service experience within a library, retail, or similar fast-paced environment required.
  • Previous experience directing or supervising the work of others preferred.
  • Strong customer service orientation required.
  • Strong oral and written communication skills required.
  • Ability to handle difficult situations with patience, diplomacy, respect, and discretion required.
  • Ability to react effectively, quickly, calmly, and rationally during conflicts and emergencies required.
  • Ability to exercise good judgment consistent with Library policies and procedures and service standards required.
  • Demonstrated ability to train, coach, and direct student circulation attendants in Library policies and procedures required.
  • Demonstrated ability to manage and maintain professional relationships and communicate with clarity, courtesy, and tact with patrons, staff, students, faculty, and others required.
  • Demonstrated ability to handle multiple priorities, meet deadlines, and manage time efficiently in a fast-paced environment required.
  • Demonstrated ability to sort, identify, and resolve problems quickly and effectively required.
  • Demonstrated sound judgment and effective, independent problem-solving and decision-making skills required.
  • Demonstrated organizational skills and attention to detail and accuracy required.
  • Demonstrated ability to document activities and procedures required.
  • Ability to work independently during evenings/weekends as the sole supervisor in a large academic library required.

Technical Skills and Knowledge:

  • Strong skills in standard computer applications such as MS Office, email, and Internet required.
  • Demonstrated ability quickly learn and master unique and complex software required.
  • Knowledge of integrated library systems preferred.

Working Conditions and Physical Requirements:

  • Office environment.
  • Stockroom or warehouse environment.
  • Ability to bend, crouch, or stoop.
  • Ability to carry or lifts loads of 25 to 49 lbs.
  • Ability to push/pull objects of 50 to 99 lbs.
  • Ability to climb ladders/scaffolds and maintain balance at heights of up to 2 stories.
  • Ability to work safely with heavy machinery
  • Ability to feel, including perceiving size, shape, temperature, or texture.
  • Ability to hear, including making fine discriminations in sound.
  • Ability to see, including color, depth perception, or clarity.
  • Ability to sit for 2 hours to 4 hours.
  • Ability to stand for 4 hours or more.
  • Ability to use computers extensively for 4 hours or more.
  • Ability to operate equipment necessary to perform job.
  • Ability to tolerate confined spaces.
  • Effective audio-visual discrimination and perception.
  • Ability to Use Standard Work Station Equipment.
  • Ability to Use Standard Office Equipment.
To Apply: 

To apply for this position, external candidates must submit an application and any other required materials through https://uchicago.wd5.myworkdayjobs.com/External. Internal candidates must apply by logging into Workday and selecting the Career worklet; for more information, please see How to Apply for a UChicago Job (Current Employee) QRG. Resumes sent via mail, fax, or email will not be considered. For more information, please see https://www.uchicago.edu/jobs/.

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Job seekers in need of a reasonable accommodation to complete the application process should contact University Shared Services through the Applicant Inquiry Form or call 773-702-5800.

Contact Information
Contact Name: 
Library Human Resources
Contact Email: