Lyric Opera of Chicago | Audience Services Inbound/Outbound Call Center Representative

Submitted by ttuckett on Tue, 11/14/2017 - 3:15pm

Reports To: Customer Service and Call Center Manager & Sales Manager
Status: Part-time (up to 29 hrs/wk), Non-Exempt

Lyric Opera of Chicago exists to provide a broad, deep and relevant cultural service to the Chicago region and the nation, and to advance the development of the art form of opera. 

Our Call Center Assistants provide stellar customer service as they engage Lyric patrons in inbound and outbound (Telemarketing& Tele-fund) interactions.

Duties And Responsibilities:

  • Answering inbound patron calls, in a timely manner with the intent to sell
  • Initiate outbound patron calls with enthusiasm to solicit donations or subscriptions
  • Demonstrate the savvy sales skills to cross-sell and up-sell to best suit the patrons’ interests and receptivity
  • Demonstrate the ability to solicit donations from patrons of the Lyric Opera.
  • Cross-train with other ticketing staff on Lyric sales tactics and initiatives
  • Serve as back-up to Lyric’s primary Receptionist as needed/scheduled
  • Staff Audience Service table at Lyric performances and events

Work Conditions:

  • Sitting for extended periods of time.
  • Flexible hours. Hourly rate plus commission
  • Ability to operate a computer keyboard, mouse, and to handle other office equipment.
  • Ticketing core business hours: 9am – 9pm Weekdays, 10am-5pm Saturdays, 10am-2pm Sundays 
  • Most shifts will be scheduled with a morning/evening split
Requirements
Skills & Qualifications: 

Knowledge And Skills:

  • Demonstrated customer service experience
  • Demonstrated ability to maximize customer/patron retention and sales
  • Ticketing and/or phone sales experience a plus
  • Outstanding telephone communication skills
  • Strong interpersonal skills
  • Demonstrated detail orientation and aptitude to stay organized
  • Ability to work and think independently, a motivated self-starter who also works well in a larger team.
  • Must have basic knowledge of opera
  • Must be able to work evenings and weekends
To Apply: 

Applications can be sent to audienceservices.apply@lyricopera.org with resume and cover letter attached.