Lyric Concierge Representative | Lyric Opera of Chicago

Submitted by ttuckett on Fri, 07/20/2018 - 11:17am

Reports to:Call Center Manager

Status:Part-time, seasonal

Available:September 9, 2017

Lyric Opera of Chicago exists to provide a broad, deep and relevant cultural service to the Chicago region and the nation, and to advance the development of the art form of opera.

The Lyric Concierge Representative is a representative of the Audience Service department, interacting heavily with patrons during each schedule production and special event, both at Lyric and off-site. They are responsible for working with patrons to better their experience at Lyric by answering questions and engaging the audience with knowledge of our house, our productions, and opera.

 

Duties and Responsibilities

Interacting with patrons before each Lyric production through the first intermission. Answer general front of house questions, ticketing inquiries, policy inquiries, validate parking vouchers, suggest hotel and dining recommendations, inform patrons of other services we offer. Working knowledge of Tessitura and answering calls when not on site.  Making  confirmation phone calls to patrons with restaurant and opera bus reservations. May be asked to assist with larger Audience Service related projects. Assist seasonal staff and visitors with questions and directions (on- and off-site destinations).  As the business evolves, so may this role. These duties may change as Lyric’s leadership identifies the need at any time

Work Conditions

Schedule: Part-time, Seasonal  The hours correspond with the performance schedule both at Lyric and off-site. Work begins 2-3 hours prior to a performance and extends through first intermission. Additionally,  hours will be required to make phone calls to patrons who have made reservations for either on-site dining options or the opera bus. May work up to 29 hours.

Requirements
Skills & Qualifications: 

Job Requirements Knowledge and Skills

College degree

Experience in the performance arts

Ability to multitask under pressure

Excellent written and spoken communication skills

Experience working in a team environment

Facility with Microsoft Word and Excel

Knowledge of operatic repertoire is required

Foreign language skills are preferred

Ability to regularly work performance dates is required

Working knowledge of Tessitura preferred /desirable

Hospitality experience is preferred

Effective organizational, and interpersonal skills are essential, along with a demonstrated orientation to customer service. The ability to adapt quickly to changing priorities, maintain a professional demeanor under pressure, and keep sensitive information confidential is required. Previous experience in an “in-person” customer service role would be a definite plus, as would a working knowledge of the opera.

To Apply: 

Interested applicants may send their resume and cover letter to audienceservices.apply@lyricopera.org denoting position of interest.