Box Office & Patron Services Manager

Summary Description:

Day-to-day operations of the box office are supervised by this manager, who is also the point person for orchestra management in the tracking of subscription and single-ticket sales trends. Monitors ticket sales, provides information and leadership in the implementation of new ticketing software and processes, and takes ultimate responsibility for satisfactory customer service experiences. Interacts with senior management, marketing, public relations and finance, and has regular contact with the public. Position requires knowledge of ticketing systems and subscription databases, along with sales/customer service experience. Responsible for managing subscription and single-ticket sales via the ticketing system and distributing direct mailings to patrons while providing a high-quality customer experience. Assists with managing donor relationships, from maintaining donor records, acknowledging donations, and assisting with annual appeal preparation.

Essential Job Functions:

 

  1. Establish and maintain strong connections with patrons by possessing positive attitude, flexibility, and the ability to listen to concerns and resolve problems creatively.

  2. Maintain and manage Box Office hours (Monday thru Friday 10am-4pm) to process and report on phone, mail, and walk-up ticket orders, including single ticket sales, subscriptions, group orders, refunds, ticket donations, and ticket exchanges.

  3. Set up and manage the Box Office prior to all performances.  On performance dates, duties include: printing house reports, managing a part-time Box Office Assistant, custody of will-call tickets, and processing all phone, internet and walk-up orders.

  4. Manage ticketing system and demonstrate skill processing all sales in an efficient manner. Create and maintain events in the ticketing system, such as subscription packages, products for sale, and special promotions/events.

  5. Coordinate planning for upcoming concerts including the preparation, mailing and distribution of tickets, brochures, and promotional material.

  6. Record donations, maintain donor database, and prepare donation acknowledgments.

  7. Assist with preparation of the annual appeal and direct communications and mailings.

  8. Record, monitor, and evaluate transactions with attention to detail and discretion; must maintain professional behavior handling confidential information.

  9. Other duties as assigned in support of the Executive Director, Operations Manager, and Director of Finance and Accounting.

 

Benefits:

Health insurance, 2 weeks of paid time off.

 

Pay:

Commensurate with experience.

Requirements
Skills & Qualifications: 

Job Requirements:

Education:  Minimum four year degree

Professional Background:  At least two (2) year’s work experience, or the equivalent, in a position with customer service, donor management, and/or database management.

Professional Knowledge and Skills: Experience with Microsoft Office Suite required.  Experience with SeatAdvisor and Salesforce preferred.

Personal Qualities:  Excellent customer service skills; attention to detail; ability to work independently, balance multiple projects, meet deadlines, and communicate effectively.

Working Conditions:

Office environment with direct customer service interaction; some evening and weekend hours required.

To Apply: 

To apply please submit a cover letter and resume to info@lakeforestsymphony.org.

Contact Information
Contact Name: 
Timothy Corpus
Contact Phone Number: 
847-295-2747
Organization: